Turn OFF any screen passcodes or locks (fingerprint or pin). Return to the previous screen to find Developer options near the bottom. Scroll to the bottom and tap Build number 7 times.
Scroll to the bottom and select About phone. Turn on USB debugging by following these steps: Then download and install the Samsung USB drivers for your phone here: This is the program we will use to connect to your computer, please download and install the software on a windows PC now: THIS WILL REQUIRE COMBINATION FIRMWARE TO YOUR DEVICE.THIS IS NOT AN INSTANT IMEI REPAIR AND WILL REQUIRE 24 HOURS.TAKE A SCREENSHOT OR PICTURE OF THIS SCREEN AND SEND IT TO US WITH OR BEFORE YOUR ORDER.IT WILL SHOW A BLUE SCREEN SAYING DOWNLOADING PRESS VOLUME DOWN + BIXBY + POWER KEYS ALL TOGETHER UNTIL THE PHONE BOOTS UP (YOU HAVE A BLUE SCREEN SAYING WARNING.IF KNOX IS VOIDED OR NOT DO THE FOLLOWING : Send us a screenshot on Facebook messenger UPDATE: we also need to know if KNOX is void or not. An Original Samsung USB cable that is compatible with your Phone.Stable Internet Connection with a Minimum speed is 3Mbps.PC with Windows XP or above (Mac not supported).The new IMEI number won’t be blacklisted, so you can use your phone again. Once we’re connected to your computer we’ll run software on your computer that will change your phone’s IMEI number. You’ll need to plug your phone in and give us access to your computer.
This is a remote service meaning we will connect remotely to your Windows Computer (at this time, Mac OSX is not supported).